At Delaware’s English Courses, we strive to provide high-quality educational services to our students. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

  1. Refund Eligibility:
  • Refunds will only be considered within 30 days of the initial purchase date.
  • Refund requests must be made in writing via email to our customer support team at [email protected]
  • Only the original purchaser of the course is eligible for a refund.
  1. Course Eligibility:
  • Refunds are only applicable to courses that have not been accessed or partially completed. Once a course has been accessed or partially completed, refunds will not be issued.
  1. Grounds for Refund:
  • Refunds will be granted in the following situations:
    • Technical issues prevent access to the course content, and our support team is unable to resolve the issue within a reasonable time frame.
    • The course content does not meet the advertised description or quality standards.
    • The request is due to extenuating circumstances, such as medical emergencies or relocation, preventing the student from continuing the course.
  1. Refund Process:
  • To request a refund, the student must provide their full name, email address, order number, and a detailed explanation of the reason for the refund request.
  • Our customer support team will review the request within 5 business days and notify the student via email regarding the status of their refund.
  • If the refund request is approved, the refund will be issued using the original payment method within 10 business days.
  1. Non-Refundable Items:
  • Certain items are non-refundable, including but not limited to:
    • Any downloadable materials or resources provided as part of the course.
    • Shipping fees (if applicable) for physical course materials.
  1. Policy Updates:
  • Delaware’s English Courses reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing our courses, you agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please contact our customer support team for clarification before making a purchase.

Thank you for choosing Delaware’s English Courses for your language learning needs. We are committed to providing you with an exceptional educational experience.